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FAQs
Kitchen
How can I get a replacement item?
If you’ve received a damaged product or missing parts, please contact us for assistance.
What is your returns policy?
Goods once ordered cannot be returned, even if unused.
How do I track my order delivery?
Track your order via our Members Portal which coordinates with our local members.
How long does it take to get a Kühlen kitchen?
For a custom kitchen it takes twenty-five days plus shipping time. The shipping time, depending on destination port, varies from seven days to thirty days.
How much does it cost to install a Kühlen kitchen?
Costs vary by location, site conditions, and delivery preferences. Our local partners will provide a quote.
How long does it take to assemble and install a Kühlen kitchen?
An experienced installer can complete installation (including benchtop) in 4–5 days.
Can I install my own Kühlen kitchen?
We have an Installer App to assist you. We also have our local members to help you.
Does Kühlen install benchtops?
Our bench tops are pre-finished, but may require trimming or cut-outs, based on your order specifications. We schedule & coordinate with the installer, who is pre-arranged at the time of your order.
What is the maximum benchtop overhang I can have?
A 300mm overhang is typically comfortable. Support is required for overhangs exceeding this.
Can you remove my existing kitchen?
Yes, Kühlen partners with local fabricators and installers who can quote you directly for removal and/or disposal.
How do I book the measuring service?
You can book by contacting one of our local partners directly or by sending us an email. We’ll organize it for you.
Why is the kitchen measuring service necessary?
Our measuring service ensures everything is accurate, reducing the risk of costly mistakes during planning, ordering, and installation.
What is covered in my kitchen guarantee?
Our 10-year guarantee covers defects in materials and workmanship on the Kühlen kitchens. It applies to domestic kitchen use and is subject to terms on our website.
How do I measure my Kühlen kitchen?
Send us a hand sketch or photo marked with room, wall, and ceiling dimensions & showing placement of windows, doors, columns ( if any) , electricity, water, and gas connections
What is the most popular kitchen layout?
Common layouts include Straight-line, Galley, L-shape, U-shape, G-shape & Layouts with kitchen islands
What is the kitchen triangle?
A design principle optimizing the distance between the cooktop, sink, and fridge to ensure ergonomic kitchen flow and minimize movement.
What information do I need for kitchen planning?
Please ensure accurate room measurements, including room, wall & ceiling dimension. Also, placement of windows, doors, columns, electricity, water, and gas connections
How do I plan and design a Kuhlen kitchen?
You can work with our design partners, request an in-home measure through a local installer, or plan it yourself via our website. Share your selected design along with your floor plan and room images with measurements.
What’s the average cost of a Kühlen kitchen?
The cost of a Kühlen kitchen is generated through the following tools available on our website; See Our Designs, Design Your Kitchen, Virtual Store, & AR App. To explore our pre-configured kitchens, click here.
What are the key features of a Kühlen kitchen?
Kühlen kitchens offer premium finishes at affordable prices. Choose from a wide cabinet library, 2-Pack PU Paint, Veneer and Porcelain doors, Granite and Porcelain benchtops, and European fittings and accessories.
What are Kühlen kitchen cabinets made from?
Our cabinets are made from high moisture resistant particle board with zero emissions. For vanity, laundry & outdoor cabinets, we make them from Evotuff board, which is a natural fibre board, 100% waterproof. All cabinet panels are edge banded using ABS & bonded to substrate using PUR glue. Detailed specifications are listed under See Our […]
What planning tools are available?
Explore our planning tools to begin your kitchen journey- See Our Designs, Create Your Designs, Virtual Showroom, AR App. For customized visuals, click here.
Vanity
What are the best bathroom vanities?
“Best” depends on quality, size, combinations, and budget. Kühlen offers top quality and value.
Are Kühlen vanities of a standard size?
Sizes range from 600mm to 2400mm widths. Custom vanities are available under specific terms.
Do Kühlen bathroom vanities come with basins?
Basins are sold separately for flexibility in style and positioning.
Should we buy a floor-mounted or wall-mounted vanity?
It depends on bathroom size, storage needs, plumbing, and aesthetics. Our designers can guide you.
Are bathroom vanities easy to install?
Depends on your DIY experience and bathroom setup. Consult our local partners for professional help.
What are the key features of the Kühlen Vanity?
Two designs (floor & wall-mounted), three cabinet types (open, drawer, door), and two widths (600 & 900mm) provide for multiple design combinations
What are Kühlen vanity finishes made of?
Granite or porcelain tops, 2-Pack PU paint, Engineered veneer or Porcelain doors, European soft-close hinges and drawers, Finger pull handles.
What are Kühlen vanity cabinets made from?
EvoTuff Natural fibre board, 100% waterproof with eco-friendly ABS edge banding, bonded with PUR glue.
Are Kühlen vanities long lasting?
Our vanities have a 10-year guarantee and are built with high-quality materials for durability.
Wardrobe
What do I have to consider when fitting sliding doors?
Ceiling height is key, as rails are mounted on top of the mirror doors.
What are the benefits of the Kühlen wardrobe?
They’re affordable, adaptable, and durable for long-term use.
Can I make changes to my Kühlen wardrobe after purchase?
Yes, thanks to Hettich Germany’s suspension fittings and adaptable components—except mirror door sizes.
Can I get a high-quality wardrobe for a good price?
We offer affordable, high-quality wardrobes made from globally certified materials.
Speak to the Kühlen experts
Connect with our designers, builders, installers, and partners.
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